4.94 out of 5.00
Based on 67 Reviews
Communications Skills
Contact Expectations
Experience
Negotiation Skills
Neighbourhood Knowledge
Professionalism
Property Knowledge
Reviewed 4 years ago by Oksana Dexter
Susan Carhoun Personal Real Estate Corporation helped us Buy in March 2020
4.67
out of 5
Neighbourhood Knowledge
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Professionalism
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<p><br /> Susan responded to our email request for information on condos in Tsawwassen. From our very first contact she quickly understood our needs and requirements. She was willing to go exploring and seeing what was available in our price range. We were not sure we were ready to buy as we had a few balls in the air - but she happily arranged showings, gathered additional information, provided floor plans, and history of purchases and sales in each building. Unexpectedly, we found two units that we revisited a number of times. She did not balk at this but wanted to make sure we were happy and satisfied. She was enthusiastic and positive without being pushy. She responded quickly and promptly. She offered wise counsel on various situations that existed in buildings without being negative - but just wanted us to be fully informed. In the end we purchased a wonderful unit - and cannot thank her enough for steering through the process.</p>
Reviewed 4 years ago by Alex Gagin
Susan Carhoun Personal Real Estate Corporation helped us Buy in November 2020
5.00
out of 5
Neighbourhood Knowledge
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<p>I liked the process, Susan was very helpful, professional, and responsive to all my questions and ideas. I believe I got a good deal in the end.</p>
Reviewed 4 years ago by Jason Hamlin
Susan Carhoun Personal Real Estate Corporation helped us Buy in November 2019
5.00
out of 5
Neighbourhood Knowledge
Experience
Professionalism
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I just bought my first condo with the help of Susan. Let me say from the outset, Susan is a stellar agent and totally exceeded my expectations! I highly recommend Susan for anyone looking for a realtor. To be honest, I was hesitant at first, I had never done this and was very nervous, so I examined my options - I had a choice of agents between a referral from work and also I decided to check reviews online. Susan obviously has great reviews. I had not met Susan but I knew about ReMax, so I made an appointment to chat. I chose her because I sent my requirements and she sent much more information, faster, than any other agent I was considering. Her response time to my questions was very fast, day or night, no matter the circumstances, text or email or phone. Plus, she has a law degree, which helps to explain her incredible eye for detail and great negotiation ability. When the price suddenly dropped on a condo on my short list, Susan quickly worked within my requirements and connected me to my new home. She was also able to refer a home inspector and law firm for all the matters together. She also helped anyone I needed, the mortgage broker etc... altogether I am very satisfied. Thanks very much Susan!!!!
Reviewed 5 years ago by Kelly Jones
Susan Carhoun Personal Real Estate Corporation helped us Sell in July 2019
4.94
out of 5
Neighbourhood Knowledge
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<p><br /> I wouldn't hesitate to recommend Susan to anyone looking for a real estate agent. Susan is kind, professional, and so lovely! I am the type of person who gets anxious in a sales situation if I feel like I am being pushed into something. With Susan, she was never pushy to get me to buy something that didn't work for me. She was always working FOR me, and I never felt like she was encouraging me to buy something just to make the sale. Susan always came prepared to a showing with property comparisons so I knew what similar properties had recently sold for. She was flexible with last-minute changes, and went above and beyond to contact properties/agents for showings. She helped me to offer a fair price, and was knowledgeable about a fair price to offer on purchase. She returned calls/texts promptly. I have no negative things to say about this amazing woman. Thank you, Susan!</p>
Reviewed 5 years ago by Lara I.
Susan Carhoun Personal Real Estate Corporation helped us Buy in June 2019
5.00
out of 5
Neighbourhood Knowledge
Experience
Professionalism
Negotiation Skills
Property Knowledge
Communications Skills
Contact Expectations
I can't say enough good words about my experience working with Susan. It started accidentally when we stopped by an Open House that she hosted at UBC. Susan was very pleasant and welcoming, and even though we quickly identified the property as 'not what we were looking for', nothing in Susan's attitude changed. She masterfully wove important pieces of information (for any buyer) in our quick conversation, listened to our concerns, asked appropriate questions, and I knew right then that Susan would be the only real estate agent that I ever wanted to work with. The result of our informal conversation that day was that Susan set us up with personal online access to information on properties and areas of our specific interest, and any question I would e-mail even late in the evening, Susan answered almost immediately. She'd even intuitively figure out what prompted me for such question, and provided me with concrete additional information that somehow always helped me resolve my buyer's dilemmas. Any viewings we were interested in, Susan promptly arranged for, gathered for us all the necessary information, followed up with questions and answers, I literally did not have to think about anything - all was prepared and presented to us in the most adequate way. Even when we decided to completely change our course, Susan seamlessly amended what was necessary, and she kept assisting us with the same interest and involvement on this new course. Within a month, we found our 'Ideal place', and a new amazement with Susan's professionalism hit us. She quickly made contact with the selling agent, kept us informed even by minute of anything she was aware of or informed by the selling agent, and she helped us with promptly obtained information towards making an offer that we were comfortable with and that was attractive enough for the seller. Paperwork after that, instead of being a hassle, was another positive experience. It all went so smoothly that I felt like I just got a property for a present, that's how painless and least time consuming it was for me. Meanwhile, Susan worked on everything, remembered every single detail that had to be done, checked, verified between the offer acceptance, removal of conditions, and the official possession. I am thrilled with our decision and the property purchase we made with Susan's invaluable help, and I without any reservation whatsoever, most highly recommend Susan for her highest expertise in her business. Thank you Susan, from the bottom of my heart!