Keith Johnston Reviews

A steady hand through a long journey ------------------------------------------------------------ We worked with Keith Johnston over a span of six months (perhaps eight… who’s counting!) to find our home in the Ottawa area, from the depths of winter to the heat of summer. It was a long journey, filled with countless visits and shifting priorities, and throughout it all, Keith remained remarkably patient and supportive. He never rushed us, never pushed us toward a decision, and always respected our pace. One of the standout aspects of working with Keith was his near-constant availability. Whether it was early mornings, late evenings, weekends, or holidays, he was reachable through calls, texts, emails, and even video chats. His responsiveness made us feel like we were his top priority, and that level of dedication gave us genuine peace of mind. While we’re happy with the property we purchased, not all of our requests were met, likely due to challenges on the seller’s side. Keith did his best to navigate those complexities, and although some outcomes were beyond his control, we appreciated his transparency and steady guidance throughout. In the end, Keith helped us find a home that suits us well, and we’re grateful for his professionalism, patience, and tireless commitment. It was an exceptional experience from start to finish.

Keith really is amazing! We had the absolute best experience working with Keith. From the very beginning, he showed an incredible amount of patience and kindness. He was willing to show us every single house we asked to see even when they didn’t necessarily line up with our wish list and he always came prepared with answers to every question I had (and I had a lot!). If something wasn’t in the listing, he made sure to find out for us. He was very punctual, respectful, and always tried his best to make time for us, even on short notice. There was even a period when we had given up our search, but he continued looking on our behalf just in case—and that dedication really stood out. When we finally did find our home, he was always one step ahead, guiding us smoothly through the process. On a personal note, I can be a little hard to deal with at times not because I’m difficult, but because I’m neurodivergent. Keith never once made me feel like I was “too much” or asking too many questions. He met me with patience, understanding, and respect at every step. That empathy meant the world to me and made the experience so much less stressful. Beyond his professionalism, he’s genuinely kind, funny, and empathetic—making the entire journey enjoyable and supportive. His character and commitment go far beyond what you’d expect from a realtor. If you’re looking for an agent who truly cares, listens, and goes the extra mile, I couldn’t recommend Keith more highly!

Keith demonstrates exceptional patience and professionalism. He actively listens, takes the time to understand and address your concerns, and guides you through the entire purchasing process with clarity and care. One of the things I appreciated most was his ability to leverage his network of industry partners, this meant I only had to communicate with one person throughout, which made everything incredibly seamless. In our case, Keith went above and beyond: he helped us find our rental property, secure reliable tenants, and prepare the home to be move-in ready. He wore many hats; realtor, project manager, stager, and even counsellor, always wrapped in a big bow of positive energy. From the very first phone call to the final step, Keith’s proactive and upbeat attitude was consistently 5-star plus. He was absolutely the right choice for us, and I’m confident he’ll be the best choice for you as well.