We listed our condo unit at a time when the market was quite challenging—people were taking a wait-and-see approach to determining what was happening with mortgage rates. Throughout our adventure, Lena was always upbeat and optimistic, with a smile in her voice. She arranged for the staging, which resulted in impressive photos for marketing. She followed up on showings and communicated on a regular basis. She kept us informed about other units for sale in the building. She didn't tell us what to do; she made suggestions - a much-appreciated/preferred approach. I would definitely ask Lena to assist me with any future real estate transaction.