Being from another city 5 hours away (i.e. Ottawa), looking for the right place was always going to be a difficult proposition, especially since we had been in the same in Ottawa for forty years.
To complicate matters, my wife and I had some health issues that had to be addressed prior to a move and to afford a place in the GTA would require the sale of both our cottage and condo in Ottawa (Suzannne was very helpful in finding a good real estate agent for our Ottawa property).
Suzanne, for over a year, provided listings to help me familiarize myself with the housing market throughout the western end of lake Ontario; this was truly necessary for me to have a good understanding of what was available, how prices were evolving, and (since we were looking to purchase a condo) what buildings were prospective targets. Through emails and phone conversations Suzanne came to have a good understanding of the sort of condo we were looking for. And when we were finally ready to make a move she looked at likely places that we thought would meet our very specific criteria for a new home. When a place that with very high potential was finally identified I came down to look at it.
Suzanne was instrumental in getting a reasonable offer made and negotiating the final deal -- not an easy task given the rapidly changing market in the Hamilton area (we purchased in Stoney Creek). That we were physically back in Ottawa was a complication that was easily overcome. Given the many moving parts to real estate purchases, it was absolutely necessary for us to have the help of someone like Suzanne who understood the entire process and was able to guide us through it with no glitches.
Suzanne also identified highly competent professionals to help with the financing, legal and other services (e.g. property inspection, renovation, appliance purchases) that we would need to buy and move into a new place. I wanted to be sure that when the time came everything would be in place and Suzanne helped expedite this through good advice and contacts.
Throughout the search and purchase process Suzanne provide helpful information, good advice on the market, good advice on related services, and importantly was very supportive as we made the big decisions. She clearly understood the market as well as our needs and constraints.
A great experience.