Richard was fantastic. He came into a situation with first-time home-buyers who, in the current market, were having a fair amount of trouble purchasing our first home. He is very knowledgeable on properties, and was able to provide advice on whether a house would need a lot of work, on negotiation tactics with the seller, etc. We really felt like he was working for us - and trying to get us the best possible home. He was very honest, but in some cases was fairly blunt and we found it a little discouraging. Sometimes, his very honest opinion was that even if we placed an offer, we had a "snowball's chance in hell" of making the purchase (ouch!). However, I will stress that if you want a knowledgeable, honest agent who will always answer your emails in a timely manner (of which I sent plenty), this is your guy. In the end, he convinced us to see a house we had initially looked over, and we ended up purchasing it - and while remaining within our budget! Even after the purchase, he still answered my emails and random questions, and I feel that he brought us through the process in a very clear and direct manner - especially great when, as first-timers, we really had no clue what we were getting into.