Our experience with Tracie has been impeccable. Despite buying a property in a different province, in the middle of a pandemic, with a young baby, Tracie went above and beyond to reassure and accommodate us. She was super-agile, able to quickly (re-)schedule house visits while we were driving down to Kingston, calling up experts for quick Q&A, doing last-minute video visits, etc. What we appreciated a lot was the fact that she cared about us, trying to understand what we were really after, being continuously available via phone/email, warning us for (often hidden) deficiencies in a property and even referring us to other home experts that we would need (e.g., for inspection). Above all, Tracie has a great sense of humor, making our interactions with her a lot of fun, even for the baby :-) In brief, we absolutely recommend Tracie!