I can't say enough good words about my experience working with Susan. It started accidentally when we stopped by an Open House that she hosted at UBC. Susan was very pleasant and welcoming, and even though we quickly identified the property as 'not what we were looking for', nothing in Susan's attitude changed. She masterfully wove important pieces of information (for any buyer) in our quick conversation, listened to our concerns, asked appropriate questions, and I knew right then that Susan would be the only real estate agent that I ever wanted to work with. The result of our informal conversation that day was that Susan set us up with personal online access to information on properties and areas of our specific interest, and any question I would e-mail even late in the evening, Susan answered almost immediately. She'd even intuitively figure out what prompted me for such question, and provided me with concrete additional information that somehow always helped me resolve my buyer's dilemmas. Any viewings we were interested in, Susan promptly arranged for, gathered for us all the necessary information, followed up with questions and answers, I literally did not have to think about anything - all was prepared and presented to us in the most adequate way. Even when we decided to completely change our course, Susan seamlessly amended what was necessary, and she kept assisting us with the same interest and involvement on this new course. Within a month, we found our 'Ideal place', and a new amazement with Susan's professionalism hit us. She quickly made contact with the selling agent, kept us informed even by minute of anything she was aware of or informed by the selling agent, and she helped us with promptly obtained information towards making an offer that we were comfortable with and that was attractive enough for the seller. Paperwork after that, instead of being a hassle, was another positive experience. It all went so smoothly that I felt like I just got a property for a present, that's how painless and least time consuming it was for me. Meanwhile, Susan worked on everything, remembered every single detail that had to be done, checked, verified between the offer acceptance, removal of conditions, and the official possession. I am thrilled with our decision and the property purchase we made with Susan's invaluable help, and I without any reservation whatsoever, most highly recommend Susan for her highest expertise in her business. Thank you Susan, from the bottom of my heart!