Being a first time home buyer, my partner and I were very nervous on how we would figure out anything. We made it clear to Shawn that we were both new to this entire experience and had very limited knowledge. Shawn still worked with us and put in a very respectable amount of effort, and went above and beyond with explaining everything to us. By the time we were closing on a deal he made us feel very ready and confident. Whenever we had questions, no matter how silly or stupid they were he was always there to answer. If he did not know the answer right away he would dig into it for us and always respond in a timely matter.