Richard is a clear communicator who is very knowledgeable about properties - he knows what to look for and is honest about pros and cons, which was very helpful in viewing potential properties. He is very familiar with the west end of Ottawa neighbourhoods and can answer pretty much any question, or find out for you. Richard is prompt with communications and made the logistics of a purchase seamless and hassle free which is what I want from a real estate agent! Thanks again Richard, Cheryl