Katherine was efficient and expeditious with all transactions, communications and negotiations. She did take the time to learn about our specific circumstances and was able to tailor a unique strategy to fit us. The knowledge of current market conditions and her home evaluation skills proved invaluable, putting us competitively in the mix. Her upbeat personality layered with a bit of pragmatism was a successful mix for keeping our emotions in check and managing our expectations during the sales process. Katherine's professionalism, following protocols, was reassuring as she was able to navigate the ups and downs associated with the sales process.