Dear Ashlynn -
First, I want to thank you for taking the time to write a review. We truly do use all our reviews to evaluate our process and learn what we can in order to ensure that the work we do meets our mission of taking care of our families, our clients, and our world. I am truly sorry that your expectations were not met in a way that you found satisfactory. It was certainly a challenging deal and for first time home buyers, I understand the stress that can cause. I wish that every deal could be simple and stress free; however, we weren't so lucky this time and yet I'm so happy that we were able to get you into your dream home. It was a bit of a miracle and I give credit to our mortgage broker for that with the exceptional commitment and amount of time and effort she put into finding options for your family and fighting for you with lenders to make it happen.
We are committed to continuing to constantly improving, growing, and providing an even higher level of service to our clients than ever, so thank you again for your feedback. Our team has worked hard to make it into the top 5% of REALTORS® in Edmonton and to find ways to give back to our community - thank you for your part in giving back over $5000 to local charities so far this year through #SoldYEGSupports. If there is anything else you need, please feel free to contact me directly.