Joanna was such a lovely person to work with! Pleasant, professional, knowledgeable. As a first time home buyer, she ensured I had enough information about the area, building, and process and was always proactive in finding me answers for any questions or concerns I had. Everything was done quickly and smoothly, making what I thought would be a stressful process actually enjoyable. Her experience really shows, especially with condos (which is what I was personally looking for). During showings, she would often point out defects or perks that I would have otherwise missed, and also compared to previous and current listings. Her recommendation to see multiple units in the same building was especially useful! She kept me up-to-date on the market and often compared listings I was interested in to ensure it was listed at a reasonable price. Above all, Joanna made the decision-making process much easier by making sure I had all the information I needed and then some, and being there to walk me through unfamiliar territory. Plus, she was always a joy to be around!