Joanna helped me purchase my very first home. I had a lot of anxiety about making a wrong decision or missing something critical which it totally normal when you're brand new to the process, but Joanna was very reassuring. She educated me so much that I actually feel confident in helping others navigate their purchase now! I found Joanna professional, punctual, and quick to take action. I can't recall a single time where I was waiting on her anxiously, whether for a call back or to arrange a showing. I really appreciated how she made her own careful observations about each place and pointed things out that I would've never thought to look for. She's also very patient; I never once felt pressured to make a decision. Joanna is like a second mom to me. I feel like she put as much care and and attention into helping me find the perfect fit as if I were one of her own daughters. She has even checked in several times since my possession date just to make sure I'm still happy! She genuinely cares and I could really feel that. 10/10 recommend her!