this agent knew the three neighbourhoods of interest to us and did some research on pricing and what to expect. we were from out of province and when we were ready to look and buy, she devoted a good stretch of time to permit us to see what we wanted, in groupings we asked for. when it came time to make an offer, she provided solid information on the market in the area and characteristics which would add or detract value. resale value was a consideration in her advice to us - well done, Shannon!