We first used Frances in 2008 to buy our very first home, and we were as impressed with her then as we were when we used her in 2012 to buy our second home, and in 2017 to buy our third! She has absolutely excellent communication skills, and is so personable while remaining professional at all times. She goes above and beyond (for example, she crawled around my kitchen with a rag helping to polish the appliances, and moved furniture before the pictures were taken so everything looked PERFECT). I've recommended her to many of our friends and they've used her then gone on to recommend her to THIER friends. She is also an excellent negotiator and has helped us save money on purchases and make money on sales throughout the years. Thanks Frances!