This experience was very stressful for me. Everytime we talked I would feel confident that our home of 30 years was in good hands. Unfortunately I had to ask some things of her that I really thought was out of her scope of work but she never hesitated to help. She was never hard to get a hold of. She never rushed me when I did phone. She always made me feel I was important even though there was time I felt I was a nuisance. I also loved that she had feelings when something looked good but didn't go through. She did celebrate with us when it did sell.