Cliff was very patient with us - first-time homebuyers - and able to communicate professionally and clearly without being pushy. We were confident in his abilities as an agent, and in his knowledge of Victoria and the process of purchasing a home. He arranged many viewings at my request and coped with changes in our parameters and purchasing criteria over the months we worked together. We are very happy with the home we chose, and Cliff's representation of us in presenting our offer.