We have purchased numerous properties in the past but this was our first experience with living in one province and buying in another. Chao was very helpful from the start. He changed my search criteria numerous times in a timely manner. When we came to town to look at homes, he was very well organized and also very flexible. We made some last minute requests and he was very willing and able to accommodate us. Once we finally settled in on a house, he was helpful with the offer and negotiation. It was nice to have someone willing to help us see past the emotion of the negotiation process. Everything has worked out and we are happy with our purchase.