Bill was an outstanding agent. He was extremely patient with me, particularly regarding electronic aspects of our relationship. Although I had a cell phone I seldom used it and had trouble getting to it and answering it in a timely fashion. On-line signatures and transfers were totally unknown to me and I was patiently walked through these tasks.

Bill had at-hand the names of reliable home inspectors and lawyers and was most helpful with those suggestions.

When I contacted Bill I had already made up my mind about the townhouse I eventually bought. He commented that there were other properties, but I insisted that nothing else would do, so he really didn't have to provide me with details about the area or development. My mind was made up.

When it came to pricing the townhouse I was selling. Bill recommended a price that was lower than I wanted as prices were beginning to fall from their recent highest rates. I had a bottom line price in mind and insisted on my price so that there was some negotiating room. Bill reluctantly agreed. In the end, I got my bottom line price and the price I had insisted upon was used to negotiate the sale price down.