Our agent in North Vancouver contacted Terry in Kelowna on our behalf and right from the beginning we felt well taken care of. Terry is personable, open, knowledgeable and well organized and really cares about his clients. He took us very smoothly through the challenging process of buying a home remotely, with a tight timeline. He provided us with regular relevant listings to consider. With our regular phone calls we felt like we really got to know him. He made the most of our brief time in Kelowna to see properties and to discuss them with him. When we felt things were going off-course in negotiations, he was there to provide encouragement and kept us going. He even stepped in for us when we couldn't be there for our home inspection. We have a lot of trust and confidence in Terry and would highly recommend him.